Emergency Incidents

// Fleet Emergency Command Center
class FleetEmergencyCommand {
  constructor(apiKey) {
    this.apiKey = apiKey;
    this.activeIncidents = new Map();
    this.incidentSubscriptions = new Map();
    this.emergencyProtocols = new Map();
    this.setupEmergencyProtocols();
  }

  setupEmergencyProtocols() {
    // Define response protocols by incident type and severity
    this.emergencyProtocols.set('crash_critical', {
      immediate_actions: [
        'dispatch_company_emergency_team',
        'notify_senior_management',
        'prepare_crisis_communication',
        'coordinate_with_first_responders'
      ],
      timeline: {
        '0_minutes': 'Auto-detect and alert emergency services',
        '2_minutes': 'Notify emergency contacts and management',
        '5_minutes': 'Deploy company emergency response team',
        '15_minutes': 'Establish command center at scene',
        '30_minutes': 'Media relations and stakeholder communication'
      },
      required_personnel: [
        'fleet_safety_manager',
        'crisis_communications_lead',
        'legal_representative',
        'medical_coordinator'
      ]
    });

    this.emergencyProtocols.set('breakdown_moderate', {
      immediate_actions: [
        'dispatch_roadside_assistance',
        'notify_dispatcher',
        'arrange_backup_vehicle',
        'update_customer_delivery_schedules'
      ],
      timeline: {
        '0_minutes': 'Auto-detect breakdown and assess severity',
        '5_minutes': 'Contact driver and assess situation',
        '10_minutes': 'Dispatch roadside assistance',
        '15_minutes': 'Arrange backup vehicle if needed',
        '60_minutes': 'Update all affected delivery schedules'
      }
    });
  }

  async initializeEmergencyMonitoring() {
    // Load all active incidents
    const activeIncidents = await this.getActiveIncidents();
    
    for (const incident of activeIncidents) {
      this.monitorIncident(incident.incident_id);
    }

    // Set up real-time incident notifications
    this.setupIncidentAlerts();
  }

  async handleNewIncident(incidentData) {
    console.log(`🚨 NEW EMERGENCY INCIDENT: ${incidentData.incident_id}`);
    
    // Determine response protocol
    const protocolKey = `${incidentData.event_type}_${incidentData.severity_level}`;
    const protocol = this.emergencyProtocols.get(protocolKey);
    
    if (protocol) {
      // Execute immediate response actions
      await this.executeEmergencyProtocol(incidentData, protocol);
    }

    // Start monitoring this incident
    this.monitorIncident(incidentData.incident_id);
    
    // Notify command center staff
    this.notifyEmergencyTeam(incidentData);
  }

  async executeEmergencyProtocol(incident, protocol) {
    console.log(`Executing ${protocol.name} protocol for ${incident.incident_id}`);
    
    // Execute immediate actions in parallel
    const actionPromises = protocol.immediate_actions.map(action => 
      this.executeEmergencyAction(incident, action)
    );
    
    try {
      await Promise.allSettled(actionPromises);
    } catch (error) {
      console.error('Error executing emergency protocol:', error);
    }

    // Schedule timeline-based actions
    this.scheduleTimelineActions(incident, protocol.timeline);
  }

  async executeEmergencyAction(incident, action) {
    switch (action) {
      case 'dispatch_company_emergency_team':
        await this.dispatchEmergencyTeam(incident);
        break;
        
      case 'notify_senior_management':
        await this.notifySeniorManagement(incident);
        break;
        
      case 'prepare_crisis_communication':
        await this.prepareCrisisCommunication(incident);
        break;
        
      case 'coordinate_with_first_responders':
        await this.coordinateWithFirstResponders(incident);
        break;
        
      case 'dispatch_roadside_assistance':
        await this.dispatchRoadsideAssistance(incident);
        break;
        
      case 'arrange_backup_vehicle':
        await this.arrangeBackupVehicle(incident);
        break;
        
      default:
        console.log(`Executing custom action: ${action}`);
    }
  }

  async dispatchEmergencyTeam(incident) {
    // Find nearest company emergency response team
    const nearestTeam = await this.findNearestEmergencyTeam(incident.location);
    
    if (nearestTeam) {
      // Dispatch team to incident location
      const dispatch = {
        incident_id: incident.incident_id,
        team_id: nearestTeam.team_id,
        dispatch_time: new Date().toISOString(),
        estimated_arrival: nearestTeam.eta_minutes,
        team_members: nearestTeam.members,
        equipment: nearestTeam.available_equipment
      };
      
      await this.sendTeamDispatch(dispatch);
      
      // Update incident with team dispatch info
      await this.updateIncidentNotes(
        incident.incident_id,
        `Company emergency team ${nearestTeam.team_id} dispatched - ETA ${nearestTeam.eta_minutes} minutes`
      );
    }
  }

  async notifySeniorManagement(incident) {
    const managementContacts = await this.getSeniorManagementContacts();
    
    const notification = {
      subject: `CRITICAL INCIDENT: ${incident.event_type} - ${incident.incident_id}`,
      message: `
Critical incident requiring immediate attention:

Incident ID: ${incident.incident_id}
Type: ${incident.event_type}
Severity: ${incident.severity_level}
Location: ${incident.location.address}
Time: ${incident.created_at}

Emergency services dispatched: ${incident.emergency_response.dispatched ? 'YES' : 'NO'}
Company response team: ${incident.company_team_dispatched ? 'DISPATCHED' : 'PENDING'}

Command center activated. Full details available at:
https://emergency.bookovia.com/incidents/${incident.incident_id}
      `,
      priority: 'critical',
      channels: ['sms', 'voice_call', 'email', 'push_notification']
    };
    
    // Send to all senior management
    for (const contact of managementContacts) {
      await this.sendEmergencyNotification(contact, notification);
    }
  }

  async coordinateWithFirstResponders(incident) {
    // Establish communication with 911 dispatch
    const coordinationInfo = {
      incident_id: incident.incident_id,
      company_contact: this.getEmergencyCoordinator(),
      scene_access_info: await this.getSceneAccessInformation(incident.location),
      company_resources: {
        emergency_team_eta: incident.company_team_eta || 'TBD',
        medical_personnel: await this.getCompanyMedicalPersonnel(),
        specialized_equipment: await this.getAvailableEquipment(incident.event_type)
      },
      liaison_phone: '+1-800-FLEET-911'
    };
    
    // Send coordination details to first responders
    await this.sendFirstResponderCoordination(incident.incident_id, coordinationInfo);
  }

  monitorIncident(incidentId) {
    if (this.incidentSubscriptions.has(incidentId)) {
      return; // Already monitoring
    }

    // Subscribe to real-time updates
    const eventSource = new EventSource(
      `https://api.bookovia.com/v1/emergency/incidents/${incidentId}/stream?api_key=${this.apiKey}`
    );

    eventSource.onmessage = (event) => {
      const update = JSON.parse(event.data);
      this.handleIncidentUpdate(incidentId, update);
    };

    eventSource.onerror = (error) => {
      console.error(`Monitoring error for incident ${incidentId}:`, error);
      // Implement retry logic
      setTimeout(() => this.monitorIncident(incidentId), 30000);
    };

    this.incidentSubscriptions.set(incidentId, eventSource);
  }

  handleIncidentUpdate(incidentId, update) {
    console.log(`Update for ${incidentId}:`, update.update_type);
    
    switch (update.update_type) {
      case 'status_change':
        this.handleStatusChange(incidentId, update);
        break;
        
      case 'emergency_response_update':
        this.handleEmergencyResponseUpdate(incidentId, update);
        break;
        
      case 'first_responder_arrival':
        this.handleFirstResponderArrival(incidentId, update);
        break;
        
      case 'resolution':
        this.handleIncidentResolution(incidentId, update);
        break;
        
      default:
        console.log(`Unhandled update type: ${update.update_type}`);
    }

    // Update command center dashboard
    this.updateCommandCenterDisplay(incidentId, update);
  }

  async handleFirstResponderArrival(incidentId, update) {
    console.log(`🚑 First responders arrived at ${incidentId}`);
    
    // Coordinate with company team on scene
    const incident = await this.getIncidentDetails(incidentId);
    
    if (incident.company_team_dispatched) {
      await this.coordinateTeamsOnScene(incident, update);
    }

    // Update stakeholders
    await this.updateStakeholders(incidentId, {
      type: 'first_responder_arrival',
      message: 'First responders have arrived on scene and are assessing the situation',
      timestamp: update.timestamp
    });
  }

  async handleIncidentResolution(incidentId, update) {
    console.log(`✅ Incident ${incidentId} resolved: ${update.resolution_type}`);
    
    // Clean up monitoring
    const eventSource = this.incidentSubscriptions.get(incidentId);
    if (eventSource) {
      eventSource.close();
      this.incidentSubscriptions.delete(incidentId);
    }

    // Generate incident report
    await this.generateIncidentReport(incidentId);
    
    // Update command center
    this.removeIncidentFromActiveDisplay(incidentId);
    
    // Post-incident actions
    await this.executePostIncidentProtocol(incidentId, update.resolution_type);
  }

  async generateIncidentReport(incidentId) {
    const incident = await this.getIncidentDetails(incidentId);
    
    const report = {
      incident_summary: {
        id: incident.incident_id,
        type: incident.event_type,
        severity: incident.severity_level,
        duration_minutes: this.calculateIncidentDuration(incident),
        location: incident.location,
        weather_conditions: incident.environmental_data
      },
      response_analysis: {
        detection_time: incident.detection_response_time,
        emergency_services_response: incident.emergency_response,
        company_response: incident.company_response,
        total_response_time: this.calculateTotalResponseTime(incident)
      },
      outcome: {
        injuries: incident.injuries || 'none reported',
        property_damage: incident.damage_assessment,
        service_disruption: incident.service_impact,
        lessons_learned: []
      },
      recommendations: {
        prevention: [],
        response_improvements: [],
        training_needs: []
      }
    };
    
    // Store report for analysis and compliance
    await this.storeIncidentReport(incidentId, report);
    
    return report;
  }

  // Command center dashboard updates
  updateCommandCenterDisplay(incidentId, update) {
    const incidentCard = document.getElementById(`incident-${incidentId}`);
    if (incidentCard) {
      // Update incident card with new information
      this.refreshIncidentCard(incidentCard, update);
    }
    
    // Update summary statistics
    this.updateDashboardStats();
    
    // Play alert sound for critical updates
    if (update.severity === 'critical' || update.update_type === 'escalation') {
      this.playAlertSound();
    }
  }

  playAlertSound() {
    const audio = new Audio('/assets/emergency-alert.wav');
    audio.play().catch(console.error);
  }
}

// Initialize fleet emergency command center
const emergencyCommand = new FleetEmergencyCommand('your_api_key_here');
emergencyCommand.initializeEmergencyMonitoring();

# Driver Emergency Response System
import requests
import asyncio
import websockets
from datetime import datetime
import json

class DriverEmergencyResponse:
    def __init__(self, api_key, driver_id):
        self.api_key = api_key
        self.driver_id = driver_id
        self.base_url = "https://api.bookovia.com/v1"
        self.current_incident = None
        self.emergency_contacts = []
        
    async def handle_emergency_incident(self, incident_id):
        """Handle emergency incident from driver's perspective"""
        self.current_incident = incident_id
        
        # Get incident details
        incident = await self.get_incident_details(incident_id)
        
        # Show emergency interface
        await self.show_emergency_interface(incident)
        
        # Start monitoring for updates
        await self.monitor_incident_updates(incident_id)
    
    async def show_emergency_interface(self, incident):
        """Display emergency response interface to driver"""
        print("\n" + "="*50)
        print("🚨 EMERGENCY INCIDENT DETECTED")
        print("="*50)
        print(f"Incident ID: {incident['incident_id']}")
        print(f"Severity: {incident['severity_level'].upper()}")
        print(f"Type: {incident['event_type']}")
        
        if incident['emergency_response']['dispatched']:
            eta = incident['emergency_response']['estimated_response_time']
            print(f"🚑 Emergency services dispatched - ETA: {eta} minutes")
        
        print("\nEmergency Response Options:")
        print("1. I'm safe - Cancel emergency response")
        print("2. I need immediate medical assistance")
        print("3. Request roadside assistance only")
        print("4. Share my live location with emergency contacts")
        print("5. Call emergency contact now")
        
        # In a real app, this would be a UI with large, easy-to-press buttons
        choice = input("\nSelect option (1-5): ")
        
        await self.handle_driver_response(choice, incident['incident_id'])
    
    async def handle_driver_response(self, choice, incident_id):
        """Process driver's emergency response choice"""
        if choice == "1":
            await self.report_safety(incident_id)
        elif choice == "2":
            await self.request_medical_assistance(incident_id)
        elif choice == "3":
            await self.request_roadside_assistance(incident_id)
        elif choice == "4":
            await self.share_live_location(incident_id)
        elif choice == "5":
            await self.call_emergency_contact()
        else:
            print("Invalid choice. Please try again.")
            
    async def report_safety(self, incident_id):
        """Driver reports they are safe"""
        print("Reporting that you are safe...")
        
        # Update incident status
        update_data = {
            "status": "resolved",
            "resolution_type": "false_positive_driver_safe",
            "notes": f"Driver {self.driver_id} confirmed safe - no assistance needed",
            "updated_by": f"driver_{self.driver_id}",
            "driver_condition": "uninjured",
            "vehicle_driveable": True
        }
        
        success = await self.update_incident_status(incident_id, update_data)
        
        if success:
            print("✅ Emergency response cancelled successfully")
            print("Emergency contacts have been notified that you are safe")
            await self.notify_safety_confirmation(incident_id)
        else:
            print("❌ Failed to update status. Please call emergency services if needed.")
    
    async def request_medical_assistance(self, incident_id):
        """Driver requests immediate medical assistance"""
        print("🚨 Requesting immediate medical assistance...")
        
        # Escalate incident to ensure medical response
        escalation_data = {
            "reason": f"Driver {self.driver_id} requested immediate medical assistance",
            "requested_services": ["ambulance", "medical"],
            "urgency_level": "critical",
            "driver_reported_condition": "injured_needs_medical_attention"
        }
        
        success = await self.escalate_incident(incident_id, escalation_data)
        
        if success:
            print("✅ Medical assistance request confirmed")
            print("Emergency services have been notified of your request")
            print("Please stay on the line and do not move unless it's unsafe")
        else:
            print("❌ Failed to request assistance. Please call 911 directly")
    
    async def request_roadside_assistance(self, incident_id):
        """Request roadside assistance for non-medical incident"""
        print("Requesting roadside assistance...")
        
        # Update incident to roadside assistance only
        update_data = {
            "status": "active",
            "resolution_type": "roadside_assistance_needed",
            "notes": f"Driver {self.driver_id} requests roadside assistance only - no medical emergency",
            "updated_by": f"driver_{self.driver_id}",
            "assistance_type": "roadside"
        }
        
        success = await self.update_incident_status(incident_id, update_data)
        
        if success:
            print("✅ Roadside assistance requested")
            print("ETA: 30-45 minutes")
            await self.show_roadside_assistance_info(incident_id)
        else:
            print("❌ Failed to request assistance")
    
    async def share_live_location(self, incident_id):
        """Enable live location sharing with emergency contacts"""
        print("Enabling live location sharing...")
        
        sharing_config = {
            "incident_id": incident_id,
            "duration_hours": 2,
            "share_with": ["emergency_contacts", "fleet_management", "family"],
            "update_interval_seconds": 30,
            "include_status_updates": True
        }
        
        success = await self.enable_location_sharing(incident_id, sharing_config)
        
        if success:
            print("✅ Live location sharing enabled")
            print("Emergency contacts can now track your location")
            await self.send_location_share_notification()
        else:
            print("❌ Failed to enable location sharing")
    
    async def show_roadside_assistance_info(self, incident_id):
        """Show roadside assistance information and options"""
        print("\n📞 ROADSIDE ASSISTANCE DISPATCHED")
        print("Service provider: AAA Emergency Services")
        print("ETA: 30-45 minutes")
        print("Service phone: 1-800-AAA-HELP")
        print("\nServices available:")
        print("• Jump start")
        print("• Tire change")
        print("• Towing (up to 100 miles)")
        print("• Lockout assistance")
        print("• Fuel delivery")
        
        print("\nWhile you wait:")
        print("• Turn on hazard lights")
        print("• Move to safe location if possible")
        print("• Stay with your vehicle")
        print("• Be prepared to show ID to service technician")
        
        # Set up assistance tracking
        await self.track_assistance_arrival(incident_id)
    
    async def monitor_incident_updates(self, incident_id):
        """Monitor real-time updates for the incident"""
        try:
            uri = f"wss://api.bookovia.com/v1/emergency/incidents/{incident_id}/stream"
            headers = {"Authorization": f"Bearer {self.api_key}"}
            
            async with websockets.connect(uri, extra_headers=headers) as websocket:
                print(f"\n📡 Monitoring incident updates...")
                
                async for message in websocket:
                    update = json.loads(message)
                    await self.process_incident_update(update)
                    
        except Exception as e:
            print(f"Error monitoring updates: {e}")
    
    async def process_incident_update(self, update):
        """Process real-time incident updates"""
        update_type = update.get('update_type')
        
        if update_type == 'first_responder_dispatch':
            eta = update.get('eta_minutes', 'unknown')
            print(f"\n🚑 Update: First responders dispatched - ETA {eta} minutes")
            
        elif update_type == 'first_responder_arrival':
            print(f"\n🚑 Update: First responders have arrived on scene")
            
        elif update_type == 'roadside_assistance_dispatch':
            eta = update.get('eta_minutes', 'unknown')
            provider = update.get('provider', 'Emergency Services')
            print(f"\n🔧 Update: {provider} dispatched - ETA {eta} minutes")
            
        elif update_type == 'assistance_arrival':
            print(f"\n✅ Update: Assistance has arrived on scene")
            
        elif update_type == 'emergency_contact_notification':
            contact_name = update.get('contact_name', 'Emergency contact')
            print(f"\n📞 Update: {contact_name} has been notified")
            
        elif update_type == 'status_change':
            new_status = update.get('new_status')
            print(f"\n📊 Update: Incident status changed to {new_status}")
            
            if new_status in ['resolved', 'cancelled']:
                print("Incident monitoring ended")
                return False  # Stop monitoring
                
        return True  # Continue monitoring
    
    async def emergency_fallback_procedures(self):
        """Fallback procedures when API is unavailable"""
        print("\n🚨 EMERGENCY FALLBACK MODE")
        print("API connection lost - using offline emergency procedures")
        
        # Local emergency actions
        print("\n1. Call 911 if you need immediate emergency assistance")
        print("2. Emergency contacts:")
        
        # Show stored emergency contacts
        for i, contact in enumerate(self.emergency_contacts, 1):
            print(f"   {i}. {contact['name']}: {contact['phone']}")
        
        print(f"\n3. Company emergency line: 1-800-BOOKOVIA")
        print("4. Location services enabled - GPS coordinates being logged")
        
        # Store incident locally for later sync
        local_incident = {
            "timestamp": datetime.now().isoformat(),
            "driver_id": self.driver_id,
            "event": "emergency_fallback_mode",
            "location": await self.get_current_location(),
            "status": "offline_emergency_mode"
        }
        
        await self.store_local_emergency_log(local_incident)
    
    # Utility methods
    async def get_incident_details(self, incident_id):
        """Get incident details from API"""
        url = f"{self.base_url}/emergency/incidents/{incident_id}"
        headers = {"X-API-Key": self.api_key}
        
        response = requests.get(url, headers=headers)
        
        if response.status_code == 200:
            return response.json()
        else:
            raise Exception(f"Failed to get incident: {response.status_code}")
    
    async def update_incident_status(self, incident_id, update_data):
        """Update incident status"""
        url = f"{self.base_url}/emergency/incidents/{incident_id}/status"
        headers = {
            "X-API-Key": self.api_key,
            "Content-Type": "application/json"
        }
        
        response = requests.put(url, headers=headers, json=update_data)
        return response.status_code == 200

# Usage for driver emergency app
driver_emergency = DriverEmergencyResponse("your_api_key_here", "driver_12345")

# Simulate emergency incident detection
incident_id = "incident_crash_20240315_143215_abc123"
asyncio.run(driver_emergency.handle_emergency_incident(incident_id))